📚Glossary

Definitions of terms on the Conversify-AI platform.

AI Agent

An AI-powered entity, often in the form of a chatbot, that can interact with users, answer queries, and perform tasks like scheduling and lead generation automatically. In Conversify-AI's documentation we often to refer to both chatbots and agents. Within the context of Conversify an AI chatbot and an AI agent are the same thing.

AI Model

The AI model refers to the different model selected to be used in each A.I. agent. GPT-3.5, GPT-4 Turbo and GPT-4 are all names of different AI models used within the Conversify-AI platform.

Appearance

This is the area in the dashboard where you can update all of the appearance settings for your AI assistant, such as branding, colours, initial messages, fonts, backgrounds, response speed of typing and status messages.

Base System Prompt

The base system prompt is where you provide the core instructions and guidelines for each A.I. Agent. This is where you set the personality and add in guard rails so the A.I. agent knows how to respond in certain scenarios.

Chatbot

A Chatbot refers to an AI Agent interface that knows everything about your business. Agent = Chatbot, Chatbot = Agent. In Conversify's documentation we often to refer to both chatbots and agents. Within the context of Conversify an AI chatbot and an AI agent are the same thing.

Chatbot Dashboard

The user interface provided by Conversify-AI that allows customers to personalise their AI agents, including setting base system prompts, adjusting temperature settings, and configuring integration APIs. This dashboard is crucial for tailoring AI agents to meet specific client needs and preferences.

Characters (Storage)

Characters (storage) refers to the amount of text uploaded to an AI agent's knowledge base. Characters are the unit of storage. This definition is 154 characters long.

Citations/ Sources

Users can see which sources from the knowledge base were used by the A.I. to find the answer.

Complimentary Credit

Amount of monetary credit added to each sub-account's wallet when they sign up for a free trial or paid subscription.

Context Window

The Context Window refers to the length of text that can be sent and received.

Conversational AI

This refers to the subset of artificial intelligence specifically designed to enable computers to understand, process, and respond to human language in a natural and conversational manner. In the context of Conversify-AI, conversational AI powers the interactions between AI agents (or chatbots) and users, facilitating realistic and engaging dialogue while accomplishing advanced actions.

Dashboard

This is the view that all platform users will see when logging into their Conversify-AI account. The user dashboard is unique for each user as it allows them to update and change different settings and content for their AI Assistant.

Deployment Channels

The various platforms through which AI agents can be deployed, including websites, social media, email, and messaging apps. Conversify-AI allows agencies to extend their reach by deploying AI agents across multiple channels, ensuring users can interact with the agents wherever they are most comfortable.

Default Chatbot

By designating this chatbot as your default, it will automatically replicate across all newly created sub-accounts. Please note that there can only be one default chatbot, as you have already specified. If you wish to set this chatbot as the default for sub-accounts, you will need to remove the current default chatbot.

Embed

Embed Chatbot on your website via iframe and get the chat bubble embedded via small script/code snippet. This is a feature available for all AI agents via their individual chatbot dashboard.

Knowledge Base

The "knowledge base" refers to the custom business information uploaded to train an AI chatbot.

Integrations

This section allows you to integrate your chatbot with social media platforms such as Facebook, Instagram, and WhatsApp. Keep an eye out for upcoming enhancements!

Permissions

This allows customers to control what specific users of their dashboard will see. For example, if you want a user to only be able to engage with the AI agent but not change the prompt or update the knowledge base.

SaaS (Software as a Service)

One of the most common terms to describe the type of business that operates a software platform like Conversify-AI for businesses.

Sentiment

A feature within AI models that evaluates the emotional tone behind users' words, enabling AI agents to respond appropriately to the mood or sentiments expressed. This is essential for maintaining a natural and empathetic conversation, particularly in customer service scenarios.

Storage (Characters)

Storage (characters) refers to the amount of text uploaded to an AI agent's knowledge base. Characters are the unit of storage. Additional storage can be purchased.

Temperature

This is an advanced setting in the base system prompt that allows you to control how creative the AI agent will be.

User

A User typically refers to the person who is actually engaging with the AI agent.