Privacy Policy
Privacy Policy
Last Updated: 16/11/2024
At Conversify-AI, we are committed to protecting your privacy and ensuring that your personal data is handled responsibly and in compliance with UK law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our services. By using Conversify-AI, you agree to the terms of this Privacy Policy.
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1. Information We Collect
We may collect and process the following categories of personal data:
Personal Identification Information: Name, email address, phone number, and any other information you provide during registration or communication with us.
Technical Information: IP address, browser type, operating system, and other technical details when you access our website or services.
Usage Data: Information about your interactions with our service, including log files, timestamps, and feature usage.
Payment Information: If you make purchases, we may collect payment details (processed securely through a third-party payment processor).
Cookies and Similar Technologies: See our Cookie Policy for more details on how we use cookies and obtain consent.
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2. How We Use Your Information
We process your personal data for the following purposes:
Service Delivery: To provide, operate, and maintain our services.
Customer Support: To respond to your inquiries, troubleshoot issues, and improve user experience.
Marketing and Communications: To send promotional materials or updates if you have opted in to receive them.
Analytics: To analyze usage patterns and improve the performance of our services.
Legal Compliance: To comply with legal obligations or respond to lawful requests.
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3. Legal Basis for Processing
We rely on the following lawful bases for processing your personal data:
Consent: Where you have explicitly provided your consent (e.g., for marketing communications).
Contract: To fulfill our contractual obligations to you.
Legitimate Interests: For purposes such as fraud prevention, service improvement, and ensuring network security.
Legal Obligation: To comply with applicable laws and regulations.
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4. How We Share Your Information
We do not sell your personal data. However, we may share your data with the following categories of recipients:
Service Providers: Third-party vendors who provide essential services such as hosting, payment processing, and analytics.
Legal Authorities: If required by law or to protect our legal rights.
Business Transfers: In the event of a merger, acquisition, or sale of assets.
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5. International Data Transfers
If your data is transferred outside the UK, we ensure that appropriate safeguards are in place to protect your data, such as:
Adequacy decisions issued by the UK government.
Standard Contractual Clauses approved for international transfers.
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6. Retention of Data
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Criteria for determining retention periods include:
The duration of your relationship with us.
Legal and regulatory requirements.
The necessity to resolve disputes or enforce agreements.
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7. Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
Access: Request a copy of the personal data we hold about you.
Rectification: Request corrections to any inaccurate or incomplete data.
Erasure: Request the deletion of your data, subject to legal obligations.
Restriction: Request restrictions on processing your data in certain circumstances.
Data Portability: Request a copy of your data in a machine-readable format.
Objection: Object to processing based on legitimate interests or for direct marketing purposes.
Withdraw Consent: Withdraw your consent at any time where consent is the legal basis for processing.
To exercise these rights, please contact us at Hello@conversify-ai.com. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk.
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8. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your user experience. Non-essential cookies are only used with your consent. For more details, see our Cookie Policy.
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9. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
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10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Where required, we will notify you of significant changes.
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11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: Hello@conversify-ai.com
By using Conversify-AI, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
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