📜Knowledge Base Explained

Understanding how you can upload data to your knowledgebase

A knowledge base is a centralised repository of information that stores structured and unstructured data, such as documents, FAQs, guides, or policies, to provide quick and accurate answers to questions.

So How Can I Update My Knowledge Base?

There are four ways to upload data to your knowledge base.

1. Website Scraping

• Overview: Website scraping involves extracting data directly from your website’s pages and storing it in the knowledge base.

• How It Works: The AI system crawls the specified URLs to collect and analyse the text, FAQs, or other content.

• Use Case: Ideal for capturing publicly available information, such as product descriptions, support pages, or blog posts.

• Advantages:

  • Automates the process of gathering content.

  • Ensures the knowledge base is always up-to-date with live website changes. *Only if you select Auo-Scrape and Auto Train Website every 24 hours*

  

---

2. Text

• Overview: Uploading plain text allows you to directly input written content into the knowledge base.

• How It Works: Text data can be copied and pasted into the text data field.

• Use Case: Suitable for adding written instructions, policies, or notes not hosted elsewhere.

• Advantages:

  • Provides flexibility for adding unique, custom content.

  • Quick to update or append information manually.

  

---

3. Files

• Overview: This method enables uploading of document files such as PDFs, Word documents, or spreadsheets.

• How It Works: The system processes and extracts the relevant content from uploaded files, making it searchable in the knowledge base.

• Use Case: Perfect for detailed reports, user manuals, training documents, or legal agreements.

• Advantages:

  • Easily incorporates large volumes of existing documentation.

  • Maintains formatting and structure during extraction.

  

---

4. Q&A

• Overview: Directly inputting question-and-answer pairs allows for structured knowledge organization.

• How It Works: You manually provide common questions and their corresponding answers to create a straightforward database.

• Use Case: Best for customer service FAQs or standard inquiries.

• Advantages:

  • Highly efficient for answering recurring, predictable queries.

  • Allows for easy customization of responses.

  

Each of these methods offers a flexible way to populate and maintain your knowledge base, ensuring it meets the diverse needs of your users or systems.

Important Reminder: After uploading data to your agent, ensure you select the data and click the "Re-Train Chatbot" icon. This step allows the chatbot to learn and incorporate the newly uploaded information.