📜Knowledge Base Explained
Understanding how you can upload data to your knowledgebase
A knowledge base is a centralised repository of information that stores structured and unstructured data, such as documents, FAQs, guides, or policies, to provide quick and accurate answers to questions.
So How Can I Update My Knowledge Base?
There are four ways to upload data to your knowledge base.
Overview: Website scraping involves extracting data directly from your website’s pages and storing it in the knowledge base.
How It Works: The AI system crawls the specified URLs to collect and analyse the text, FAQs, or other content.
Use Case: Ideal for capturing publicly available information, such as product descriptions, support pages, or blog posts.
Advantages:
Automates the process of gathering content.
Ensures the knowledge base is always up-to-date with live website changes. *Only if you select Auo-Scrape and Auto Train Website every 24 hours*
2. Text
Overview: Uploading plain text allows you to directly input written content into the knowledge base.
How It Works: Text data can be copied and pasted into the text data field.
Use Case: Suitable for adding written instructions, policies, or notes not hosted elsewhere.
Advantages:
Provides flexibility for adding unique, custom content.
Quick to update or append information manually.
3. Files
Overview: This method enables uploading of document files such as PDFs, Word documents, or spreadsheets.
How It Works: The system processes and extracts the relevant content from uploaded files, making it searchable in the knowledge base.
Use Case: Perfect for detailed reports, user manuals, training documents, or legal agreements.
Advantages:
Easily incorporates large volumes of existing documentation.
Maintains formatting and structure during extraction.
4. Q&A
Overview: Directly inputting question-and-answer pairs allows for structured knowledge organization.
How It Works: You manually provide common questions and their corresponding answers to create a straightforward database.
Use Case: Best for customer service FAQs or standard inquiries.
Advantages:
Highly efficient for answering recurring, predictable queries.
Allows for easy customization of responses.
Each of these methods offers a flexible way to populate and maintain your knowledge base, ensuring it meets the diverse needs of your users or systems.
Important Reminder: After uploading data to your agent, ensure you select the data and click the "Re-Train Chatbot" icon. This step allows the chatbot to learn and incorporate the newly uploaded information.
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