> For the complete documentation index, see [llms.txt](https://conversify-ai.gitbook.io/conversify-ai-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://conversify-ai.gitbook.io/conversify-ai-docs/support/service-level-agreement.md).

# Service Level Agreement

Effective: Jan 01, 2025

Conversify-AI uses commercially reasonable efforts to make the online Conversify-AI Services available 24 hours a day, 7 days a week, except for: (i) planned downtime (of which Conversify-AI shall give advance electronic notice), and (ii) any unavailability caused by circumstances beyond Conversify-AI’s reasonable control, including, for example, an act of God, act of government, flood, fire, earthquake, civil unrest, act of terror, strike or other labour problem (other than one involving Conversify-AI employees), Internet service provider failure or delay, Non-Conversify-AI Application, or denial of service attack. For information on Conversify-AI’s current status, see your Dashboard.